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Hi, Thank you for posting on Microsoft Community. I can understand how frustrating it could be when things don’t work as expected. Issue could be with outdated or corrupt touchpad drivers or could be due to third party application conflict In order to fix your issue, please provide additional information. Was there any recent changes/updates/drivers installed on your computer?

Do you receive any error message when Netflix start stuttering and lagging? Are you referring to external mouse? If yes, remove external mouse and check if it works. Method 1: If the issue doesn’t persist try to boot the windows in clean boot mode and check.

To boot windows in clean boot mode please refer the link below. Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue. Method 2: I would suggest you to run hardware and devices troubleshooter and check if it helps. A) Press the ‘Windows + C’ to activate the charms menu or move the mouse pointer to bottom right corner of the screen and you will get the charms menu.